Privacy Policy

Who collects the information

Westex Carpets Ltd is a ‘data controller’ and gathers and uses certain information about you.

Data protection principles

We will comply with the data protection principles when gathering and using personal information, as set out in our data protection policy.

What information

We may collect the following information:

• Your name and contact details (ie address, home and mobile phone numbers, email address);
• Individual or corporate payment details.

Why we collect the information and how we use it

We will typically collect and use this information for the following purposes:

• deliver services
• confirm your identity to provide some services
• contact you by post, email or telephone
• understand your needs to provide the services that you request
• understand what we can do for you and inform you of other relevant services and benefits
• obtain your opinion about our services
• update your customer record
• help us to build up a picture of how we are performing at delivering services to you and what services the people of Warwickshire need
• process financial transactions

We seek to ensure that our information collection and processing is always proportionate. We will notify you

of any changes to information we collect or to the purposes for which we collect and process it.

Information sharing

We may need to pass your information to other people and organisations that provide the service. These providers are obliged to keep your details securely, and use them only to fulfil your request. If we wish to pass your sensitive or confidential information onto a third party, we will only do so once we have obtained your consent, unless we are legally required to do so.

We may disclose information to other partners where it is necessary, either to comply with a legal obligation, or where permitted under the Data Protection Act, e.g. where the disclosure is necessary for the purposes of the prevention and/or detection of crime.

Where we need to disclose sensitive or confidential information such as medical details to other partners, we will do so only with your prior explicit consent or where we are legally required to.

We may disclose information when necessary to prevent risk of harm to an individual.

At no time will your information be passed to organisations external to us and our partners, for marketing or sales purposes or for any commercial use without your prior express consent.

How long we keep your information

We will not keep your information any longer than needed to provide the services you require. We may keep your data longer if we need to retain it for legal, regulatory or best practice reasons. We will tell you in our service specific privacy notices of the retention period that applies.

Your rights to correct and access your information and to ask for it to be erased

Please contact Carl Burton, our Data Protection Officer who can be contacted on 01274 861334 or c.burton@westexcarpets.co.uk if (in accordance with applicable law) you would like to correct or request access to information that we hold relating to you or if you have any questions about this notice. You also have the right to ask our Data Protection Officer for some but not all of the information we hold and process to be erased (the ‘right to be forgotten’) in certain circumstances. Our Data Protection Officer will provide you with further information about the right to be forgotten, if you ask for it.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

We hope that our Data Protection Officer can resolve any query or concern you raise about our use of your information. If not, contact the Information Commissioner at https://ico.org.uk/concerns/ or telephone: 0303 123 1113 for further information about your rights and how to make a formal complaint.